FAQ

   Will JSEAsy run on my Mac operating system?

JSEAsy is a windows based programme that can be run on your Mac if you use third party software such as Parallels Desktop 9 for Mac or VM VirtualBox

While convenient these options require you to purchase a license for Windows and have Windows running on your system.

   Is JSEAsy compatible with my current operating system?

JSEAsy supports: Windows 2000 Professional, Windows XP Professional, Windows Vista Business or Ultimate, Windows 7 Professional or Ultimate, Windows 8 and Windows 8.1., Windows 10

   What if I am not happy with the program?

We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

  Is JSEAsy compatible with MS Office ?

JSEAsy utilises the Microsoft Access database engine but you do not need to purchase Access separately. JSEAsy is licensed to distribute Microsoft Access Run-Time and it is included in the JSEAsy installation File.

   What if I have Microsoft Access installed on my computer?

If you are not using Microsoft Access you can uninstall it from your system. JSEAsy will install a runtime version of Access 2016 on your system. If you have Access 2016 as a part of your office suite, this will also run the program. Always use the correct version of Access or the Access runtime supplied to run the programme.  Different versions of MS Access and MS Access runtime will cause the program to behave differently.

   What if I need help installing or using JSEAsy?

Full and detailed instructions for installation along with a user guide are provided with the purchase. There are information icons on the different section of the software. When you click on them, it will take you to the corresponding page in our JSEAsy Learn and Support section.  We are here to help as well so you can contact us for any help you may need with installing and setting up the software. Unlimited phone support is available for rental customers and Premium support cover customers.  We can also do remote shared screen support via TeamViewer.

   Is JSEAsy a multi user system?

Different versions of JSEAsy may be used on a stand-alone PC or a network of multiple PCs, where one of the PCs is utilized as a “server” for JSEAsy.  JSEAsy will also run on Windows Terminal Server. The requirements listed refer to either a stand-alone PC, or to each PC in the network that will be running JSEAsy.

   What are my minimum hardware requirements?

• 1 GHz or higher processor
• Stand alone or networked client computers: 1 GB or higher RAM
• Server computer: 2 GB or higher RAM
• 19 inch or larger Monitor with 1280 x 1024 or higher Resolution
• Hard Disk Drive, one CD ROM Drive
• At least 200 MB free disk space
• Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD, etc.
• Mouse, Track Ball, etc.

   Recommended Hardware

• 2 GHz or higher processor
• Stand alone or networked client computers: 2 GB or higher RAM
• Server computer: 2 GB or higher RAM
• 19 inch or larger Monitor with 1280 x 1024 or higher Resolution. 
• Hard Disk Drive, one CD ROM Drive
• At least 300 MB free disk space
• Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD,  etc.
• Uninterruptible Power Supply (UPS).  Power fluctuations may cause PCs to corrupt (damage) JSEAsy data.

   Will the programme use my letterhead and logo?

Yes

The file used by JSEAsy to print your letterhead/logo on plain paper is a JPEG file, Letterhead.jpg, which you may create yourself or TotalTrack Pty. Ltd. can do it for you. The file is limited to 47mm high by 192mm wide

 Create the file and name it, “Letterhead.jpg” place in C: JSEAsy and replace the existing file.

 To create a jpg file of your letterhead, it is best to use a publishing software package. We use Adobe Indesign, but a lot of people have Microsoft Publisher.  You will need to set up a page that is 47mm high x 192mm wide.  From there insert your logo and text.

 Some people have just pulled up there letterhead and then taken a snip screenshot and used that. This will work but the quality will not be very good.

 We can create this file for you. Just send us a copy of your letterhead along with electronic copies of your logo and we will create the file and send it back to you.

   The text/ font does not display correctly and appears to be oversized. Can this be fixed?

In Windows 10 Right click on the desktop and then click on display settings. From there change the size of text, apps and other items to 100%

Basically, if you have a high resolution screen at install time, Win7 will install a larger font set (125%) by default. If you then choose go back to the standard font size (100%), Windows will keep some of the large fonts even though everything else is adjusted for standard fonts, causing programs that use these fonts to break because the text will not always fit inside the GUI.

The Solution - click here