FAQ

   Will JSEAsy run on my Mac operating system?

JSEAsy is a windows based programme that can be run on your Mac if you use third party software such as Parallels Desktop for Mac or VM VirtualBox

While convenient these options require you to purchase a license for Windows and have Windows running on your system.

JSEAsy is powered by Microsoft Access 2016. Unfortunately it is the only Office product that Microsoft have not made a Mac version.   The majority of our Mac customers have put Windows on their Mac and run Windows and Mac operating systems simultaneously using a third party software like Parallels Desktop 13 for Mac.  With Parallels you can easily switch between your Mac and Windows desktops.

 Another option is to Install JSEAsy on a PC if you have access to one in your office or home.

   Is JSEAsy compatible with my current operating system?

JSEAsy supports: Windows 2000 Professional, Windows XP Professional, Windows Vista Business or Ultimate, Windows 7 Professional or Ultimate, Windows 8 and Windows 8.1., Windows 10

   What if I am not happy with the program?

We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

  Is JSEAsy compatible with MS Office ?

JSEAsy utilises the Microsoft Access database engine but you do not need to purchase Access separately. JSEAsy is licensed to distribute Microsoft Access Run-Time and it is included in the JSEAsy installation File.

   What if I have Microsoft Access installed on my computer?

If you are not using Microsoft Access you can uninstall it from your system. JSEAsy will install a runtime version of Access 2016 on your system. If you have Access 2016 as a part of your office suite, this will also run the program. Always use the correct version of Access or the Access runtime supplied to run the programme.  Different versions of MS Access and MS Access runtime will cause the program to behave differently.

   What if I need help installing or using JSEAsy?

Full and detailed instructions for installation along with a user guide are provided with the purchase. There are information icons on the different section of the software. When you click on them, it will take you to the corresponding page in our JSEAsy Learn and Support section.  We are here to help as well so you can contact us for any help you may need with installing and setting up the software. Unlimited phone support is available for rental customers and Premium support cover customers.  We can also do remote shared screen support via TeamViewer.

   Is JSEAsy a multi user system?

Different versions of JSEAsy may be used on a stand-alone PC or a network of multiple PCs, where one of the PCs is utilized as a “server” for JSEAsy.  JSEAsy will also run on Windows Terminal Server. The requirements listed refer to either a stand-alone PC, or to each PC in the network that will be running JSEAsy.

   What are my minimum hardware requirements?

• 1 GHz or higher processor
• Stand alone or networked client computers: 1 GB or higher RAM
• Server computer: 2 GB or higher RAM
• 19 inch or larger Monitor with 1280 x 1024 or higher Resolution
• Hard Disk Drive, one CD ROM Drive
• At least 200 MB free disk space
• Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD, etc.
• Mouse, Track Ball, etc.

   Recommended Hardware

• 2 GHz or higher processor
• Stand alone or networked client computers: 2 GB or higher RAM
• Server computer: 2 GB or higher RAM
• 19 inch or larger Monitor with 1280 x 1024 or higher Resolution. 
• Hard Disk Drive, one CD ROM Drive
• At least 300 MB free disk space
• Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD,  etc.
• Uninterruptible Power Supply (UPS).  Power fluctuations may cause PCs to corrupt (damage) JSEAsy data.

   Will the programme use my letterhead and logo?

Yes

The file used by JSEAsy to print your letterhead/logo on plain paper is a JPEG file, Letterhead.jpg, which you may create yourself or TotalTrack Pty. Ltd. can do it for you. The file is limited to 47mm high by 192mm wide

 Create the file and name it, “Letterhead.jpg” place in C: JSEAsy and replace the existing file.

 To create a jpg file of your letterhead, it is best to use a publishing software package. We use Adobe Indesign, but a lot of people have Microsoft Publisher.  You will need to set up a page that is 47mm high x 192mm wide.  From there insert your logo and text.

 Some people have just pulled up there letterhead and then taken a snip screenshot and used that. This will work but the quality will not be very good.

 We can create this file for you. Just send us a copy of your letterhead along with electronic copies of your logo and we will create the file and send it back to you.

   Letterhead and other pictures are not displaying on the SWMS report

The letterhead and other pictures not displaying correctly is associated with Access Runtime 2016. In most instances after the PC has done it's automatic updates, an office 2016 update KB.... has fixed the issue.  Please try going to windows update and checking for the latest update.  After downloading and installing all updates, check to see if the issue has been resolved.

I had one customer who it took a few days for the update to come in and fix the issue. Others have fixed it straight away. If the problem persist, I have had two instances where running a registry repair resolved the issue.  Registry First Aid did the trick.  

Another work around this is to go to the control panel Control PanelAll Control Panel ItemsPrograms and Features and uninstall Microsoft Access Runtime 2016. From there the work around this is to install Microsoft Access Runtime 2013 and make sure you install the AccessRuntime_x86_en-us.exe version.

   Setup Error 32-bit and 64-bit

Error Message:
We can't install the 32-bit version of Office because we found the following 64-bit programs on your PC:

Office 16 Click-to-Run Extensibility Component 64-bit Registration
Please uninstall all 64-bit Office programs, then retry installing 32-bit Office. If you want to install 64-bit Office instead, please run the 64-bit setup

It is most likely that you have a click to run version of Office 2016. The default Office application is a 32 bit application. For some reason Microsoft Access Runtime will not install if you have a click to run version. (Although it works fine with other versions???) It is also possible that you have a full version of Microsoft Access installed on your PC as a part of your Office suit. If this is the case, you may find that the program has in fact installed on your PC and is ready to use with the full version of Access. Try clicking the JSEAsy desktop shortcut and see if it runs.

If not the work around this is to install Microsoft Access Runtime 2013 and make sure you install the AccessRuntime_x86_en-us.exe version.

   The text/ font does not display correctly and appears to be oversized. Can this be fixed?

In Windows 10 Right click on the desktop and then click on display settings. From there change the size of text, apps and other items to 100%

Basically, if you have a high resolution screen at install time, Win7 will install a larger font set (125%) by default. If you then choose go back to the standard font size (100%), Windows will keep some of the large fonts even though everything else is adjusted for standard fonts, causing programs that use these fonts to break because the text will not always fit inside the GUI.

The Solution - click here