FAQ and your installation of JSEAsy software

JSEAsy is a windows based programme that can be run on your Mac if you use third party software such as Parallels Desktop for Mac

While convenient these options require you to purchase a license for Windows and have Windows running on your system.

JSEAsy is powered by Microsoft Access 2016. Unfortunately it is the only Office product that Microsoft have not made a Mac version.   The majority of our Mac customers have put Windows on their Mac and run Windows and Mac operating systems simultaneously using a third party software like Parallels Desktop 13 for Mac.  With Parallels you can easily switch between your Mac and Windows desktops.

Another option is to Install JSEAsy on a PC if you have access to one in your office or home.

The JSEAsy Cloud Hosted version can be accessed from a MAC

JSEAsy supports: Windows 2000 Professional, Windows XP Professional, Windows Vista Business or Ultimate, Windows 7 Professional or Ultimate, Windows 8 and Windows 8.1., Windows 10
We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
JSEAsy is compatible with a Microsoft Office 32-Bit Version. This is the standard and recommended version of Office from Microsoft. If you have a 64- Bit version of Office (not your operating System which the standard is a 64-bit) you can uninstall and then install a 32-bit version of Office under your Microsoft Office licencing agreement.

JSEAsy utilises the Microsoft Access database engine but you do not need to purchase Access separately. JSEAsy is licensed to distribute Microsoft Access Run-Time and it is included in the JSEAsy installation File. If you have Microsoft Access 2013 or 2016 as a part of your Office subscription, it will run the JSEAsy software.
If you are not using Microsoft Access you can uninstall it from your system. JSEAsy will install a runtime version of Access 2016 on your system. If you have Access 2016 as a part of your office suite, this will also run the program. Always use the correct version of Access or the Access runtime supplied to run the programme.  Different versions of MS Access and MS Access runtime will cause the program to behave differently.

Full and detailed instructions for installation along with a user guide are provided with the purchase. There are information icons on the different section of the software. When you click on them, it will take you to the corresponding page in our JSEAsy Learn and Support section.  We are here to help as well so you can contact us for any help you may need with installing and setting up the software. Unlimited phone support is available for rental customers and Premium support cover customers.  We can also do remote shared screen support via TeamViewer.

Different versions of JSEAsy may be used on a stand-alone PC or a network of multiple PCs, where one of the PCs is utilized as a “server” for JSEAsy.  JSEAsy will also run on Windows Terminal Server. The requirements listed refer to either a stand-alone PC, or to each PC in the network that will be running JSEAsy.

  • 1 GHz or higher processor
  • Stand alone or networked client computers: 1 GB or higher RAM
  • Server computer: 2 GB or higher RAM
  • 19 inch or larger Monitor with 1280 x 1024 or higher Resolution
  • Hard Disk Drive, one CD ROM Drive
  • At least 200 MB free disk space
  • Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD, etc.
  • Mouse, Track Ball, etc
  • 2 GHz or higher processor
  • Stand alone or networked client computers: 2 GB or higher RAM
  • Server computer: 2 GB or higher RAM
  • 19 inch or larger Monitor with 1280 x 1024 or higher Resolution. 
  • Hard Disk Drive, one CD ROM Drive
  • At least 300 MB free disk space
  • Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD,  etc.
  • Uninterruptible Power Supply (UPS).  Power fluctuations may cause PCs to corrupt (damage) JSEAsy data.
YES

The file used by JSEAsy to print your letterhead/logo on plain paper is a JPEG file, Letterhead.jpg, which you may create yourself or TotalTrack Pty. Ltd. can do it for you. The file is limited to 47mm high by 192mm wide
Create the file and name it, “Letterhead.jpg” place in C: JSEAsy and replace the existing file.

To create a jpg file of your letterhead, it is best to use a publishing software package. We use Adobe Indesign, but a lot of people have Microsoft Publisher.  You will need to set up a page that is 47mm high x 192mm wide.  From there insert your logo and text.

Some people have just pulled up their letterhead and then taken a snip screenshot and used that. This will work but the quality will not be very good.

We can create this file for you. Just send us a copy of your letterhead along with electronic copies of your logo and we will create the file and send it back to you.
 

The letterhead and other pictures not displaying correctly is associated with Access Runtime 2016. In most instances after the PC has done it's automatic updates, an office 2016 update KB.... has fixed the issue.  Please try going to windows update and checking for the latest update.  After downloading and installing all updates, check to see if the issue has been resolved. 


I had one customer who it took a few days for the update to come in and fix the issue. Others have fixed it straight away. If the problem persist, I have had two instances where running a registry repair resolved the issue.  Registry First Aid did the trick.   

Another work around this is to go to the control panel Control PanelAll Control Panel ItemsPrograms and Features and uninstall Microsoft Access Runtime 2016. From there the work around this is to install Microsoft Access Runtime 2013 and make sure you install the AccessRuntime_x86_en-us.exe version.
Error Message:
We can't install the 32-bit version of Office because we found the following 64-bit programs on your PC:
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Please uninstall all 64-bit Office programs, then retry installing 32-bit Office. If you want to install 64-bit Office instead, please run the 64-bit setup

It is most likely that you have a click to run version of Office 2016. The default Office application is a 32 bit application. For some reason Microsoft Access Runtime will not install if you have a click to run version. (Although it works fine with other versions???) It is also possible that you have a full version of Microsoft Access installed on your PC as a part of your Office suit. If this is the case, you may find that the program has in fact installed on your PC and is ready to use with the full version of Access. Try clicking the JSEAsy desktop shortcut and see if it runs.

If not the work around this is to install Microsoft Access Runtime 2013 and make sure you install the AccessRuntime_x86_en-us.exe version.

In Windows 10 Right click on the desktop and then click on display settings. From there change the size of text, apps and other items to 100%

Basically, if you have a high resolution screen at install time, Win7 will install a larger font set (125%) by default. If you then choose go back to the standard font size (100%), Windows will keep some of the large fonts even though everything else is adjusted for standard fonts, causing programs that use these fonts to break because the text will not always fit inside the GUI.

The Solution - click here

To find out what version of Office you are running follow the steps below:

Open a word document and go to file

 What version of Office step 1

 

Click on Account

 
What version of Office step 2

See if Access is included in your Office subscription (If so you will not need the Access 2016 Runtime)

What version of Office Step 3

Click on About word

What version of Office step 4

 

Confirm if you are running a 32-bit version