Error 1839: Element 'product_name': [facet 'pattern'] The value 'work tools & equipment checks policy and procedure' is not accepted by the pattern '([a-zA-Z/0-9+!()#., @_-])+'.Error 1824: Element 'product_name': 'work tools & equipment checks policy and procedure' is not a valid value of the atomic type '{http://www.rsnet.net.au/shoplib/shop/validate/requests/CommonTypes}shopname'.